Due to the nature of the shipment, federal regulations require that the carrier receive a signature from someone 21 or up upon delivery. Per the FedEx website, beginning early 2022, FedEx shipments requiring an adult signature will also require a recipient’s government-issued ID to be scanned at the point of delivery. For further details, please click here to view their new policy.
While we’re required by law to make sure someone 21+ signs for the wine, we completely understand it’s not always easy to be around when your delivery comes. Here are a few ways other members ensure dependable delivery of their wine:
1. Shipping orders to a business address or UPS/FedEx Store for pick up. Changing your address helps to be sure that UPS/FedEx delivers on the first attempt. Then you can pick up your order when it’s convenient for you!
To manage your order, you can create a free account with either carrier by clicking the links below:
2. Change your ship date so the order will arrive on a day you’re best available!
To change the ship date of your next order, please follow the simple steps below:
3. Change the address to a new location where you'll be able to sign
If you need assistance in redirecting an existing order, please reach out to us at firstname.lastname@example.org or 1-800-461-7203.
Please note: Redirect requests can delay your delivery for up to 2-3 days depending on location and where in the process your order is with the carrier.
If you need to update your shipping address for future deliveries, you can do so through these simple steps:
- Log into your account here
- Click on Shipping Addresses on the left-hand side
- Here you can add a new address, edit an existing address, or delete an address from the account
When you add a new address, it is automatically set as the default address on your account.
If for any reason when you scroll down and do not see Shipping Addresses, remain logged in your account and go here.
Clicking Reserve will lock in your ship date. If you view your wines and click Reserve the order, your wines will be reserved and your card will be charged.
If you have any questions or need further assistance, feel free to reach out to us at email@example.com. We’re more than happy to help!