If you need assistance in redirecting an existing order, please reach out to us at firstname.lastname@example.org. Alternatively, you can redirect, reschedule, or send packages to a holding location using FedEx Delivery Manager or UPS My Choice. Our carriers are not able to ship to P.O. Boxes; and some addresses in smaller towns, rural areas, or brand new neighborhoods are not recognized.
Please note: Redirect requests can delay your delivery for up to 2-3 days depending on location and where in the process your order is with the carrier.
If you need to update your shipping address for future deliveries, you can do so through these simple steps:
- Log into your account here
- Click on Shipping Addresses on the left-hand side
- Here you can add a new address, edit an existing address, or delete an address from the account
When you add a new address, it is automatically set as the default address on your account.
If for any reason when you scroll down and do not see Shipping Addresses remain logged in your account and go here.
And that’s it!
If an order is already in process or has already shipped, changing the address on file will not update the address for the processed order.