We understand things change and you may need to update your information on file. Our Member Experience team and member portal aim to make that easy. If you need assistance in redirecting an existing order, please reach out to us at 1-800-461-7203 or firstname.lastname@example.org; as updating your address through the member portal will not update the address of a package that is already in transit.
Alternatively, you can redirect, reschedule, or send packages to a holding location using FedEx Delivery Manager or UPS My Choice. Please note, our carriers are not able to ship to P.O. Boxes; and some addresses in smaller towns, rural areas, or brand new neighborhoods may not be recognized.
Please keep in mind: Redirect requests can delay your delivery for up to 2-3 days, depending on location and where in the process your order is with the carrier.
If you need to update your shipping address for future deliveries, you can do so through these simple steps:
- Log into your account here
- Click on Shipping Addresses on the left-hand side of the page
- Here you can add a new address, edit an existing address, add a FedEx holding location, or delete an address from the account
- Be sure to you have your current address marked as Default
Note: When you add a new address, it is not automatically set as the default address on your account. Be sure to check the box to save as default.
And that’s it!
If an order has already processed or shipped, changing the address on file will not update the address for the processed order. Please reach out to our team at 1-800-461-7203 to have your package redirected. We're always happy to help!