We want you to be 100% happy with your wines and we believe that you should never have to pay for something you don’t like!
If for any reason you’re not satisfied with a bottle, we’ll credit you for it, where legal. Just reach out to us at firstname.lastname@example.org within 30 days of delivery. We’ll credit you in the form of store credit for any disliked bottles! Please note - this excludes shipping charges.
For any credits regarding damages to single bottle(s) in your shipment, please provide photos from both the bottle(s) and the label on the box.
If your entire shipment is returned to us due to damages, just let us know and we’ll either reship them ASAP, or issue a credit to your Firstleaf account.
If your shipment is returned due to refusal or there wasn't someone available on all three attempts, just let us know and we’ll either reship them ASAP. If you would prefer a refund, we do have a $20.00 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund. For any shipments refused or returned to the warehouse, there is a $20 restocking fee.
If you are having trouble being at home for delivery, you can update your shipping address one of three ways:
- Update the address through a FedEx Delivery Manager account: Once your order is shipped you can change the address. You can sign up for a FedEx Ship Manager account here.
- Update the address through a UPS My Choice Account: Signing up for the account is free, and you can change the address anytime once it has been sent out. You can sign up for a UPS My Choice account here.
- Send your package to the nearest holding location: Having the package held at a nearby location is a great option! You can view FedEx holding locations here, and UPS holding locations here. The package can be held at one of these locations by signing up through FedEx Delivery Manager or UPS My Choice.
Feel free to reach out to us with any additional questions at email@example.com. We’re more than happy to help!
Prefer to have us call you directly? Simply click here to be placed in line and we will call you when it's your turn! Please note, the separate popup screen will need to remain open in order to stay in line; however, you can still work in other tabs.