That’s a great question!
You can swap out any bottles in your next order by following these simple steps:
- Log into your account here
- Click on the My Club page at the top of the page
- Click Swap Bottle to the right of the wine you'd like to change
- Click Swap This Wine to confirm
If after changing out the wines you’d still like a specific bottle removed or added, please call our Wine Concierge team at 800-461-7203. Press option 1 and then 4, and you'll be transferred over to them. They can discuss options based on your specific requests, and give you some comparisons that will fit your palate!
Club orders are based on inventory, your preferences, and most importantly, your ratings. However, if you would like a custom order to substitute the club order, you can follow the steps to follow below:
- Head over to our Wine Store and process the custom order
- Before or after processing the store order, you need to change the ship date of the next club order to make sure it does not process automatically
- Go to the My Club page at the top of the screen
- Click Edit under Estimated Ship Date
- Select any of the options to delay, or choose a date from the calendar
- Click on Reschedule to update the ship date
If you have any questions or need any assistance, please don't hesitate to reach out to us at firstname.lastname@example.org. We're more than happy to help!