Is your next order coming too soon? Not a problem! As long as your order has not processed yet, you can change the arrival date at any time. This way the wines only arrive when you’d like them to.
Moving the arrival date effectively ‘cancels’ the order, as we only charge you once you’ve checked out. All orders are processed and automatically charged 2 days before it’s set to ship, which is approximately 1-4 days before delivery is scheduled.
You can always change the arrival date of your next shipment by following these easy steps:
- Log into your Firstleaf account to view your upcoming shipment
- Click on the date your next shipment is scheduled to arrive on
- A calendar will pop up and you can select any date you’d like
Reminder: By hitting 'update' this will lock in your arrival date. If you view your wines and hit 'Checkout to Reserve' this will reserve your wines and charge your card, without affecting the arrival date.
To remind you of the date of your automatic checkout, we’ll send you an email notification in advance to let you know your order is about to process. However, once an order has been charged and processed we cannot cancel it as it has already been shipped.
If an order is returned to us, we can reship this to you free of charge! Or if you would like a refund, you will be subject to a $20.00 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund.
If you have any questions, feel free to reach out to us at email@example.com or click here and we will call you directly when it's your turn! Please keep the popup screen open to remain in line but you can still work in other tabs.