Is your next order coming too soon? Not a problem! As long as your order has not processed yet, you can change the arrival date at any time. This way the wines only arrive when you’d like them to.
Moving the arrival date effectively ‘cancels’ the order, as we only charge you once you’ve checked out. All orders are processed and automatically charged 2 days before it’s set to ship, which is approximately 1-4 days before delivery is scheduled.
You can always change the date the wines will arrive by following these easy steps:
- Log into your account here
- Scroll down to Your Next Club Shipment and click on the date under delivery date.
- Select any date that works for you on the calendar that pops up
To remind you of the date of your automatic checkout, we’ll send you email notifications in advance to let you know your order is about to process. However, once an order has been charged and processed we cannot cancel it as it has already been shipped.
If an order is returned to us, we can reship this to you free of charge! Or if you would like a refund, you will be subject to a $20.00 restocking fee.
*Please note: If your order has already been processed and not yet shipped, you are able to cancel the order in your "Order History" screen. If the "Cancel" button is not available and you would still like to cancel the order, please contact us directly.
If you have any questions, feel free to reach out to us at firstname.lastname@example.org. We’re more than happy to help!