Is your next order coming too soon? Not a problem! As long as your order has not processed yet, you can change the shipment date at any time. This way the wines only ship out when you’d like them to.
Moving the shipment date effectively cancels the order, as we only charge you once you’ve checked out. You can typically expect the shipment within 2-5 days; however, ground service with FedEx/UPS is not guaranteed. To get the most up-to-date estimation of when you can expect your order, please follow the tracking information provided.
You can always change the ship date of your next order by following these easy steps:
- Log into your Firstleaf account to view your upcoming shipment
- Go to My Club at the top right on the page
- Click on the ship date of your next order
- A calendar will pop up where you can select the ship date of your next order
Reminder: Clicking 'Update' will lock in your ship date. If you view your wines and click 'Checkout to Reserve', your wines will be reserved and your card will be charged without affecting the shipping date.
To remind you of the date of your automatic checkout, we’ll send you an email notification in advance to let you know your order is about to process. However, once an order has been charged and processed we cannot cancel it as it has already been shipped.
If an order is returned to us, we can reship this to you free of charge! Or if you would like a refund, you will be subject to a $20.00 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund.
If you have any questions, feel free to reach out to us at firstname.lastname@example.org or click here and we will call you directly when it's your turn! Please keep the popup screen open to remain in line but you can still work in other tabs.