We understand addresses can change, or not get updated in time before an order has been fulfilled. Our carriers have provided a couple ways to give you direct access to change or provide an alternate way of getting your wine! If your wines have already shipped you can:
- Update the address through a FedEx Delivery Manager account: Once your order is shipped you can change the address or designate a third party hold location FedEx has partnered with such as your local Safeway, CVS or Walgreens. You can sign up for a FedEx Ship Manager account here.
- Update the address through a UPS My Choice Account: Signing up for the account is free, and you can change the address anytime once it has been sent out or have the package held at a hold location in their network so you can pick it up at your convenience. You can sign up for a UPS My Choice account here.
If you, prefer to speak with a member of our team, you can reach us at 1-800-461-7203 seven days a week between 6 am - 5 pm PST; or send us a note at firstname.lastname@example.org.
Please note - The Member Experience team is only able to submit one address update per order, and it is not guaranteed that we will be able to catch the shipment if the order is to be delivered within less than 24 hours. The best way to get faster updates is signing up with the carriers site which allows you control of the package once it's left our facility.