We cannot return wine with UPS/FedEx once it's delivered. However, if a shipment came too soon, you can always push back your next club order. That way you have some time to enjoy your wines!
You can always change the arrival date of your next shipment by following these easy steps:
- Log into your Firstleaf account to view your upcoming shipment
- Click on the date your next shipment is scheduled to arrive on
- A calendar will pop up and you can select any date you’d like
Reminder: By hitting 'update' this will lock in your arrival date. If you view your wines and hit 'Checkout to Reserve' this will reserve your wines and charge your card, without affecting the arrival date.
If you do not wish to receive an order that is being attempted, you can always refuse the delivery. We will refund you less our $20 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund.
If you have any questions, feel free to reach out to us at email@example.com. We’re more than happy to help!