We cannot return wine with UPS/FedEx once it's delivered. However, if a shipment came too soon, you can always push back your next club order. That way you have some time to enjoy your wines!
To change your shipment date just follow these simple steps:
- Log into your Firstleaf account to view your upcoming shipment
- Go to My Club at the top right on the page
- Click on the ship date of your next order
- A calendar will pop up where you can select the ship date of your next order
Clicking 'Update' will lock in your ship date. If you view your wines and click 'Checkout to Reserve', your wines will be reserved and your card will be charged without affecting the shipping date.
If you do not wish to receive an order that is being attempted, you can always refuse the delivery. We will refund you less our $20 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund.
If you have any questions, feel free to reach out to us at firstname.lastname@example.org. We’re more than happy to help!